Cancellation and refunds

If you need to cancel

Tell us in writing — email bookings@anahataresort.co.za or WhatsApp us — with your booking reference. The date we receive your message is the date of cancellation.

How much we refund depends on how long before your arrival date you cancel:

• 14 days or more before arrival — a full refund.
• 7 to 13 days before arrival — a 50% refund.
• Less than 7 days before arrival — no refund.

If you cannot come because of the death or hospitalisation of the person the booking was for, we refund everything you have paid, however late you tell us. We may ask for reasonable proof.

The R200 payment-plan deposit

If you book on our payment plan, the R200 deposit that secures your dates is deducted from your total when you complete your booking. It is not refundable if you cancel, at any point — except in the case of death or hospitalisation described above, where it is refunded with everything else.

No-shows, late arrivals and early departures

If you do not arrive and have not told us, we treat the booking as cancelled on the day of arrival, and no refund is due. Nights you do not use because you arrive late or leave early are not refunded.

Changing your dates

Ask us as early as you can. We will move your booking if the new dates are free, but we cannot promise that they will be.

If we have to cancel

Occasionally something outside anyone's control — fire, flooding, a failure of water or power, or anything else that makes the cabin unsafe or unusable — means we cannot host you. If that happens we will tell you as soon as we know, offer you other dates, and if you would rather not move, refund everything you have paid.

How refunds are paid

Refunds are paid back through PayFast to the card or account you paid with. Bookings made through Airbnb, Booking.com or LekkeSlaap are refunded by that platform, under its own cancellation policy.